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General Terms of Sales

The general conditions of sale are intended to inform any potential consumer, person or entity about the terms and conditions in which the company The Chocolate Group LTD proceeds with the sale and delivery of products ordered. These general terms and conditions also define the rights and obligations of the parties in connection with the sale of goods by the Seller to the consumer.
They apply, without limitation or qualification, to all sales by the Seller of the products offered on its website:
Any order achieved on this site leads to the acceptance of these conditions.


1.1. The prices of our products are given in euros, subject to a change in the rate of French VAT. The prices exclude participation in shipping costs, charged in addition to the price of products purchased according to the amount of the order.
1.2. All orders regardless of their origin are payable in Euros.
1.3. The company The Chocolate Group LTD reserves the right to change prices at any time, but the products will be billed based on rates in effect at the time of order entry, subject to availability on that date. This change will be reported to the Buyer before any order.

1.4. The VAT rate shown on the order form is applicable on the date of the order.
1.5. The VAT rate applicable regardless of who provides the Buyer is the Seller’s rate, that is to say a rate of 5.5% or 20% depending on the product.
1.6. If delivery takes place outside the territory of the European Union, customs duties and formalities related are the sole responsibility of the Buyer.


Products purchased on the site remain the property of The Chocolate Group LTD until full payment is received.   

3 - ORDER   

3.1. Orders placed on the site are subject to several steps that are all validated per clicks made by the Buyer. The final validation during the order process is equivalent to an agreement of acceptance of information related to these Terms of Use.
3.2. Protection of minors and sale of alcohol
Pursuant to Article L. 3342-1 Code of Public Health, the sale of alcohol to minors is prohibited.
Alcohol abuse is dangerous for your health, consume in moderation, the consumption of alcoholic beverages during pregnancy, even in small amounts, can have serious consequences on child health.


The consumer must be informed by the Seller of the essential characteristics of the property before the conclusion of the contract. That said, you acknowledge having read and accepted these Terms and Conditions before placing your order. 

5 - DUTIES       

When the Customer confirms his order, this validation implies acceptance of these Conditions of Use. Its application can not be challenged unless cancellation within 7 days upon receipt of the order.   


In accordance with Article 1369-2 of the Civil Code, the Seller The Chocolate Group LTD agrees to confirm the Customer's order through an acknowledgment by e-mail within 24 hours. It will specify the contents of the order, its cost, the payment method chosen and the procedure of delivery.   

7 - THE PROOF   

Unless proved otherwise, the data recorded on the site archived by the vendor constitute proof of all transactions made by The Chocolate Group LTD and its Customers.   


As stated in Article 1369-1 of the Civil Code, product offers and prices displayed on the site are valid until they are visible on the site, subject to availability. For products not stocked in our warehouse, our offers are valid subject to availability from our suppliers. In this framework, information on the availability of products are provided at the time of your order.
This information comes directly from our suppliers, errors or changes may exceptionally exist. In the event of unavailability of product after placing your order we will notify you by mail or by post as soon as possible.   


9.1 General
Products purchased on the site are shipped under the terms of deadlines set out in section "Delivery" following the confirmation of payment and obtaining customs documents if necessary (Outside EU). The products are delivered to the shipping address you provided during the ordering process.
In case of delay, an email will be sent.
When paying by credit card lead times indicated are average times and correspond to the processing time and delivery for products destined for metropolitan France, Monaco, Belgium, Germany,Netherlands, Luxemburg and Italy

9.2 - Delivery problems
You must notify on the delivery receipt any reserve regarding the delivered product (eg damaged package, already open ...) within 3 days of receiving the product. If the package is lost or not received, Thank you for contacting us as soon as possible to achieve an audit of service delivery.
9.3 - Product Compliance

The Chocolate Group LTD will refund or exchange products that do not correspond to your order. In this case we kindly ask you to report in detail in writing and send back the product. The Chocolate Group LTD will exchange or refund of the product. The request must be made within fifteen working days of delivery. Any claims made after this deadline will not be accepted. Products must be returned to us in the state in which you received them with all items included (box, basket, cardbox).

The shipping costs will be reimbursed based on the rate charged.
In any case, you benefit from the provisions of the legal guarantee in particular those relating to warranty against hidden defects. The provisions of this section do not prevent you from enjoying the right of withdrawal (money back) under section 5.
All the specific provisions relating to the delivery of the order are detailed in the "Delivery section" of the site and can be part of a detailed schedule page under the terms of navigation.


The payment of your purchases can be made using several methods including online payment by credit card: Visa, MasterCard.
Payment of the full price must be made during the order by the Buyer. At no time, the payments can be considered as a deposit. The receipt of the full amount of the order will be made by the Seller at the time of confirming the order.   


Refunds for products in the cases referred to in Article 5 shall be made within a period not exceeding 30 days after receipt of goods by us.
Reimbursement will be made to your choice by re-crediting your bank account or by check sent to the Customer who placed the order and billing address.
No sending in refunding will be accepted for whatever reason.


Pursuant to Article L 121-20 of the Consumer Code, you have within 7 days of receipt to exchange the product that is not in conformity or to ask for a refund. If this period expires on a Saturday, Sunday or a holiday, it is extended until the next business day.
In accordance with the Chatel Act 1 June 2008, refunds due to a right of withdrawal will be made primarily by means of payment, even if the other alternatives (such as vouchers) are possible, and they will cover the full amount paid (thus including shipping and re-shipment of products rejected by the client).
They will be made as soon as possible and no later than thirty days after the date on which this right has been exercised.
Returns are to be made to The Chocolate Group LTD: thank you for contacting us by e-mail to define the terms. This right of return will be accepted for products in their original packaging, complete, undamaged and accompanied by a copy of the invoice. Items returned incomplete, damaged or soiled by the Customer are not taken into account.   

13 - SECURITY   

For payment by credit card, our website is subject to a security system developed by our bank: this platform and its title is shown when you pass control.


In accordance with the Code of intellectual property, only use for private use subject to different rules even more restrictive code of intellectual property is permitted. Any reproduction in full or in part of site is strictly prohibited.   


The Chocolate Group LTD will not disclose to third parties the information you provide. These are confidential.
They will only be used for processing your order and to reinforce and personalize the communication and product reserved for guests of The Chocolate Group LTD, including the newsletters published on the website which you will have subscribed and as part of customizing the site based on your interests.

Regarding this information you have the right to access, rectify and oppose your personal data. To do this you just need to apply online or by mail indicating your name, address and if possible your Customer reference.


The products are conform to French legislation and standards applicable in France. The liability of the Company The Chocolate Group LTD can not be held liable for failure to comply with the law of the country where the product is delivered (eg in case of a product ban ...) It is your responsibility to check with local authorities the possibility to import or use of products or services you plan to order.

Photographs and graphics reproduced and illustrating the products are given for information. The Chocolate Group LTD can not be held liable for breach of contract, in case of force majeure, shortage, disruption or total or partial strike of postal services and transport and / or communications, flood, fire. If shopping for a professional purpose, the company shall not be liable for all damages, business interruption, loss of profits, damage or expense that might arise from the purchase of products. The Chocolate Group LTD can not be held liable for any damages that may arise from the purchase of products.

The Seller can not be held liable in the absence of the recipient for delivery of the Products and / or if the Customer (or the person designated by it) not withdraw or withdraw late the Products to the carrier.
Note regarding phishing: it is a way to escape the vigilance of the User, by copying a perfect site and making the impression that you order on the official website of the merchant. In the event that the Seller The Chocolate Group LTD is a victim of this manipulation, his liability can not be questioned since he is himself a victim.


This contract is subject to English law. The language of this contract is the English language. In case of dispute, English courts will have jurisdiction.

18 - COOKIE   

The User is informed that during his visits to the site, a cookie is installed on his browser (a cookie is a data block that does not identify but which is used to record information about the navigation of this site). In general, this cookie contains an identification number or code that allows us to recognize you when you return to our site. The implementation of these systems allows us to simple recover statistics to improve our site and better meet your needs. The data involved are in no way transferred to third parties. Remember that your browser has features that allow you to refuse the cookies, to be warned before accepting cookies, or delete them.


Design and realization: The Chocolate Group LTD